Warranty & Returns
Important information regarding new and used equipment available for sale through this site.
Miner Warez is an official distributor of new Canaan Creative bitcoin mining / blockchain equipment, as well as used equipment from other sources. Seller makes no guarantee, warranty, or representation these units will be appropriate for individual customers situation. Customers are encouraged to only purchase once they have thoroughly understood product being offered, and deciding for themselves this product is correct for their application.
New Equipment: Canaan Warranty
For the most current warranty information refer to Canaan Creative Co., Ltd.
1.0 Covered Product
This warranty covers the Canaan Creative CO., LTD (“Canaan”) products.
1.1 Two-year Limited Warranty
Canaan warrants the purchased product(s) to be free of all defects in material, performance and workmanship for 2 years for products from the date of the delivery. This warranty extends to the original buyer (and each successive buyer within the warranty period).
Within the period of this warranty, Canaan will repair or replace, free of charge, any part proven defective in material, performance or workmanship. All warranty repairs and service must be performed by an authorized Canaan technician.
All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Canaan except for the following expenses, which shall be assumed by the buyer:
1.2 Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
Service calls to correct installation of the Covered Product, or to explain the usage of the product to the buyer.
Repairs necessitated by use other than normal use.
Damage resulting from misuse, abuse, accidents, fire, flood, unauthorized alterations, or improper installation or use with products not approved by Canaan.
1.3 How to Obtain Warranty Service
Once discovering any defect, malfunction, or nonconformity in the Covered Product, the buyer shall follow the “Canaan Returns Policy“.
The buyer must first request a “Canaan RMA Number” by submitting an RMA Request Form describing issue(s). A qualified “Canaan Service Representative” will then assess the buyer’s request and decide if a “Canaan RMA Number” should be issued to the buyer.
Once the buyer has received a Canaan RMA Number, the buyer may fill out the Canaan RMA Request Form prior to return shipment of the defective product.
The RMA Request Form is available at https://canaan.io/rma-request-form/
Version 1.0, EN, 2016-08-17
New Equipment: Canaan Returns Policy
For the most current returns information refer to Canaan Creative Co., Ltd.
1.0 General Introduction of Returns Policy (RMA)
To obtain a RMA (Return Material Authorization) number, please fill out and submit the Canaan RMA Request Form available at https://canaan.io/rma-request-form/.
Do not send products of any kind to Canaan if they do not have a RMA number plainly displayed on the outside of the package. Without a RMA number, packages will be refused by the receiving department and returned to you. When you receive your RMA number, please follow the RMA Instructions completely (see 2.0 Shipping Instructions). This instruction page contains a shipping label. Cut this label out and print the RMA number on the applicable section.
It is the intent of Canaan to provide the smoothest and quickest replacement of defective or failed parts. It is Canaan’s policy to receive the defective part before shipping a new part or repairing the one received from you. In emergency situations we can ship same day the failed part with an over-night shipment. Emergency shipment requires a credit card or company Purchase Order (PO) prior to shipment.
All advanced part shipments, and parts returned, will be shipped to the address entered on the RMA Form. Be sure that this is the address entered on the form.
An RMA Number will be forwarded via E-mail to the E-mail address on the RMA Request Form. It is Canaan’s intent to forward RMA numbers to the customer on the same day the form is received but may take up to two working days for final processing.
If your product is no longer covered by a warranty you will need to supply a credit number or Purchase Order (PO) number to cover repairs. We must have the PO number or credit card number BEFORE we ship a repaired item back to you.
1.1 RMA Repair Warranty
All items repaired by Canaan are under warranty for a period of 90 days. This period applies whether the product was under warranty or not.
1.2 Shipping Policy
In all cases Customers must obtain a RMA number by submitting a RMA Form to Canaan.
Shipping products or parts to Canaan freight prepaid must include an RMA number clearly indicated on the shipping label and on the waybill. Shipments which arrive without a RMA number will be refused and returned to the Customer.
Proper packaging must be used on all return shipments. The customer is liable for any damage in transmit.
2.0 Shipping Instructions
Make sure the product is securely and safely packaged or in its original packaging.
Make sure you have adequate insurance on the product to cover its value before shipping.
2.3 Labeling the box
Make sure that the RMA number is plainly visible on the out side of the package you are sending. Receiving will refuse any packages without RMA number visible on the outside of the package.
Required shipping label:
Canaan Creative Co., Ltd
RMA #: (Add your RMA Number here)
ZPark 23# 307, Haidian, Beijing, China 100094
Note: Manufactured goods being returned for repair
Customers outside China are responsible for any charges (i.e. freight, duties, brokers fee, etc.) to Canaan. All and any charges shall be prepaid.
In warranty – Canaan returns the product or parts to customer according to the Customer’s shipping instructions. Canaan will only cover shipping charges (duties excluded) from a Canaan Repair Center back to the customer. The duties will be billed to the customer.
Out of warranty – Canaan returns the product or parts to the customer according to the Customer’s shipping instructions. All products are shipped back to the customer freight collect.
All international returns must be marked: “Manufactured goods for repair.”
Version 1.0, EN, 2016-08-17
Used Equipment: Warranty & Returns
Seller makes no guarantee, warranty, or representation these units will be appropriate for individual customers situation. Packages are sold "as-is" with no refunds, returns or replacement for entire package or individual components. Customers are encouraged to only purchase once they have thoroughly understood product being offered and deciding for themselves this product is correct for their application.
Not sure about your order? Cancel within 48 hours with no hassle. Due to the high demand for these servers, cancellations after 48 hours will be subject to a 20% restocking fee.